Hub Manager Changes

Posted by Patrick McGee on 07/05/2017

Hello Pilots,
Effective today the following changes to hub managers have been made.

JB Reber is now hub manager of CYHY Hay River, JB was formerly managing Red Deer
Ulrich Seeckt is now hub manager of CYQF Red Deer, Ulrich was formerly acting as company hub manager.

We are still looking for a company hub manager and social media manager, if you are interested please see the forum posting.

Thanks for Flying with us!
The Buffalo Staff Team


Now Hiring!

Posted by Patrick McGee on 20/04/2017

We are looking to bring on several new staff members.
This is a great entry level position. No prior experience required.
We will provide all the training you will need. Come join us.
This posting will remain active till further notice.
Thanks in advance.

Staff Position Available (Hub Manager)
1. POSITION IDENTIFICATION


Position Title: Hub Manager
Company: Buffalo Airways Virtual


2. POSITION SUMMARY


The primary objective of a Buffalo Airways Virtual Hub Manager is to create a warm and friendly atmosphere while providing guidance and support for our members. I will embrace Buffalo Airways Virtual Best Practices and Mission ensuring an extraordinary experience for all our members.


3. WORKING RELATIONSHIPS


This position directly reports to the Chief Executive Officer.
This position works closely with the other Hub Managers.
This position is expected to commit about 5 hours per week to their duties. Usually it takes less than 5 hours.
Additionally, this position works with the Human Resources Manager to assist in coaching and leading fellow members.

4. DUTIES & RESPONSIBILITIES



Review and edit Pireps before accepting, rejecting or deleting (please see the staff section of the forum for guidelines on accepting Pireps).
Plan and coordinate group multi-flight events hosted by your hub including posting relevant information about the event on the events section of the forum.
Regular and prompt attendance to Buffalo Airways Virtual staff events. We do understand that not everyone can make it to every meeting. You are required to review meeting minutes and follow up on any actionable items in your bailey-wick.
Assist new members (whether they belong to your hub or not) in getting applicable software installed and working properly without theft of intellectual property or creating a breach copyright laws.
Mature and professional communication and relationship building with potential and existing Buffalo Airways Virtual members.
Respond in a timely and professional manner to inquiries in your message panels on the website, the forum and your company e-mail.
Promote Buffalo Airways Virtual products, features & benefits.
Manage complaints and escalate to the Human Resources Manager only if necessary.
Update skills and knowledge as required.
Passion, knowledge and integrity in all components of the Buffalo Airways Virtual business.
Submit one “new” flight route suggestion (originating from your hub) to the Chief Operating Officer on a weekly basis for review.
24hr or less follow up on messages sent to you from Buffalo Airways Virtual members.



5. CRITICAL SUCCESS FACTORS


Exceptional inter-personal skills.
Contributes an energetic and positive attitude to the Buffalo Airways Virtual atmosphere and operations.
Properly manage relationships and priorities.
Ability to address specific objections and earn the trust of peers and supervisors.
Has a firm grasp of internet and e-mail applications.
Professional verbal and written communication skills.
Able to multi-task.
Good understanding of Word, Excel.
Ability to speak and write in multiple languages would be an asset although not required.


If you have any questions or wish to apply please send an e-mail to dmosselman.bfl@gmail.com
or myself at jbaker.bfl@gmail.com

Thanks in advance.


New Staff Member

Posted by Patrick McGee on 19/03/2017

Please join us in welcoming BFL3860 Ulrich Seeckt as our newest staff member. Ulrich has accepted the position of Company Hub Manager and will be involved with many administrative activities. UIrich who is from Germany, is a long time flight simmer, and retired air traffic controller, and has been a buffalo member since 2014.

Welcom to the Staff Team Ulrich!


Touchdown Rate Change

Posted by Patrick McGee on 28/01/2017

Hello Buffalo Pilots,


We have recently updated our operations manual, it can be viewed from our handbooks page or directly here -

http://www.buffaloairwaysvirtual.com/files/BFLV_OPSFEB2017.pdf

This update includes a change to the acceptable touchdown rate, which is -
Touchdown Rates The acceptable touchdown rate must be between -1000 fpm and +50fpm

This change is effective immediately.

Thanks for flying with us,
The Buffalo Airways Virtual Staff Team


Staff Positions Available

Posted by Patrick McGee on 11/01/2017

Buffalo Airways Virtual currently has 2 staff postions open, Social Media Manager and Company Hub Manager. Job Descriptions are below, if you are interested contact jbaker.bfl@gmail.com. This is a great oppurtunity to take your buffalo career to the next level.

Social Media Manager:
1. POSITION IDENTIFICATION


Position Title: Social Media Manager
Company: Buffalo Airways Virtual


2. POSITION SUMMARY


The primary objective of a Buffalo Airways Virtual Social Media Manager is to create a warm and friendly atmosphere while providing guidance and support for our members. I will embrace Buffalo Airways Virtual Best Practices and Mission ensuring an extraordinary experience for all our members.


3. WORKING RELATIONSHIPS


This position directly reports to the Chief Executive Officer and receives additional leadership and support from the Chief Technical Officer.
This position works closely with the Public Relations Manager and the Human Resources Manager.
This position is expected to commit 5 hours per week to their duties.


4. DUTIES & RESPONSIBILITIES



Manage the Buffalo Airways Virtual YouTube account.
Manage the Buffalo Airways Virtual Twitter account.
Manage the Buffalo Airways Virtual Facebook pages and links.
Assist in the planning and coordination of group multi-flight events hosted by Buffalo Airways Virtual.
Regular and prompt attendance to Buffalo Airways Virtual staff events. We do understand that not everyone can make it to every meeting. You are required to review meeting minutes and follow up on any actionable items in your bailey-wick.
Assist new members in getting applicable software installed and working properly without theft of intellectual property or creating a breach of copyright laws.
Mature and professional communication and relationship building with potential and existing Buffalo Airways Virtual members.
Respond in a timely and professional manner to inquiries in your message panels on the website, the forum and your company e-mail.
Promote Buffalo Airways Virtual products, features & benefits.
Manage complaints and escalate to the Human Resources Manager only if necessary.
Update skills and knowledge as required.
Passion, knowledge and integrity in all components of the Buffalo Airways Virtual business.
Submit one “new” flight route suggestion to the Chief Operating Officer on a weekly basis for review.
24hr or less follow up on messages sent to you from Buffalo Airways Virtual members.



5. CRITICAL SUCCESS FACTORS


Exceptional inter-personal skills.
Contributes an energetic and positive attitude to the Buffalo Airways Virtual atmosphere and operations.
Properly manage relationships and priorities.
Ability to address specific objections and earn the trust of peers and supervisors.
Has a firm grasp of internet and e-mail applications.
Professional verbal and written communication skills.
Able to multi-task.
Good understanding of Word, Excel.
Ability to speak and write in multiple languages would be an asset although not required.


6. KEY RESULT AREAS / PERFORMANCE STANDARDS


Be aware of members who are struggling or failing to meet minimum flight time requirements.
Inspire fellow team members to participate in Buffalo Airways Virtual events.
Accuracy in all data entry including editing Pireps and working in the website administration panel.
Dependability and punctual attendance to Buffalo Airways Virtual staff functions.
Consistent service benchmarks exceeding the minimum expectations as set forth by your management team.


7. EXCERCISING JUDGEMENT / IMPACT OF DECISIONS


This position is a very important role as it is a leadership role within Buffalo Airways Virtual. Professional vocabulary, excellent servicing skills and commitment to having fun will result in success. Poor skills, improper servicing to our members and lack of activity will result in immediate probation and possibly termination.

8. SUPERVISION RECEIVED


The Chief Executive Officer is the direct report of this position. Regular feedback, coaching skills and reviews will be provided from the Chief Executive. The Chief Technical Officer will also assist and provide comparative and quantitative feedback.

9. WORKING HOURS


This candidate will be willing to commit a minimum of 5 hours per week to their duties with the understanding that this is a volunteer position and there is no monetary compensation for this role.

10. MINIMUM QUALIFICATIONS AND/OR EXPERIENCE


Proficient in software applications such as Word and Excel and other Windows based applications
Excellent interpersonal and verbal communication skills.
Highly organized with attention to detail.
Minimum of 1 year of previous customer/guest related experience preferred.
Fluency in multiple languages is an asset
Previous supervision experience is an asset.

Company Hub Manager
Position Title: Company Hub Manager
Company: Buffalo Airways Virtual


2. POSITION SUMMARY


The primary objective of a Buffalo Airways Virtual Hub Manager is to create a warm and friendly atmosphere while providing guidance and support for our members. I will embrace Buffalo Airways Virtual Best Practices and Mission ensuring an extraordinary experience for all our members.


3. WORKING RELATIONSHIPS


This position directly reports to the Chief Executive Officer.
This position works closely with the other Hub Managers.
This position is expected to commit about 5 hours per week to their duties.
Additionally, this position works with the Human Resources Manager to assist in coaching and leading fellow members.

4. DUTIES & RESPONSIBILITIES



Review and edit Pireps before accepting, rejecting or deleting (please see the staff section of the forum for guidelines on accepting Pireps).
Plan and coordinate group multi-flight events hosted by your hub including posting relevant information about the event on the events section of the forum.
Regular and prompt attendance to Buffalo Airways Virtual staff events. We do understand that not everyone can make it to every meeting. You are required to review meeting minutes and follow up on any actionable items in your bailey-wick.
Assist new members (whether they belong to your hub or not) in getting applicable software installed and working properly without theft of intellectual property or creating a breach copyright laws.
Mature and professional communication and relationship building with potential and existing Buffalo Airways Virtual members.
Respond in a timely and professional manner to inquiries in your message panels on the website, the forum and your company e-mail.
Promote Buffalo Airways Virtual products, features & benefits.
Manage complaints and escalate to the Human Resources Manager only if necessary.
Update skills and knowledge as required.
Passion, knowledge and integrity in all components of the Buffalo Airways Virtual business.
Submit one “new” flight route suggestion (originating from your hub) to the Chief Operating Officer on a weekly basis for review.
24hr or less follow up on messages sent to you from Buffalo Airways Virtual members.



5. CRITICAL SUCCESS FACTORS


Exceptional inter-personal skills.
Contributes an energetic and positive attitude to the Buffalo Airways Virtual atmosphere and operations.
Properly manage relationships and priorities.
Ability to address specific objections and earn the trust of peers and supervisors.
Has a firm grasp of internet and e-mail applications.
Professional verbal and written communication skills.
Able to multi-task.
Good understanding of Word, Excel.
Ability to speak and write in multiple languages would be an asset although not required.


If you have any questions or wish to apply please send an e-mail to Jbaker.bfl@gmail.com